RECEPTION/RELIEF NIGHT AUDITOR – CAPE TOWN – R15000 to R16000

RECEPTION/RELIEF NIGHT AUDITOR – CAPE TOWN – R15000 to R16000

Currently recruiting for a RECEPTION/RELIEF NIGHT AUDITOR for a 5* Hotel in Cape Town to correspond with local and international guests at the property and to balance the daily revenue report.

Minimum Experience and Qualification Required:

• Grade 12
• Post matric hotel school qualification would be advantageous.
• 1-2 years’ experience in a five-star property with night auditing experience

• Computer literacy
• Excellent communication skills
• Good numeracy skills
• High level of English proficiency

• Must be motivated, enthusiastic, and energetic.
• Must be a team player, with a positive attitude.
• Must be willing to work shifts.

• Must be able to work under pressure.
• Own transport preferable

Key Performance Objectives:

• Handle email requests in a professional and effective manner,
• Handle guest inquiries in a professional and effective manner:

Ensure knowledge of hotel room categories and layout of the property

Ensure knowledge of different offerings at the property

• Resolution of customer complaints.
• Take ownership of all issues encountered during the night shift,
• Management of guest accounts:

Pit checks to be done on each shift daily

• Balance daily revenue reports,
• Ensure that all reports get distributed to different department heads daily,
• Operate the hotel’s Property Management System: Opera Cloud
• Check guest in upon arrival and check them out upon departure,
• Ability to room guest upon arrival,
• Operate the switchboard and direct calls,
• Restaurant bookings and hotel reservations, and
• Liaise effectively between departments.
• Going the extra mile to ensure guest satisfaction,
• Going the extra mile to assist members of the team and other departments, and
• Maintaining good relationships with team members and departments

Please send your updated CV in WORD together with a recent head and shoulders photo of yourself, your current salary and notice period.

PLEASE DO NOT APPLY IF YOU DO NOT MEET THE REQUIREMENTS