HOTEL DUTY MANAGER – PLETTENBERG BAY – R15000 to R16000

HOTEL DUTY MANAGER – PLETTENBERG BAY – R15000 to R16000

Currently recruiting for a HOTEL DUTY MANAGER for a 5* Hotel in Plettenberg Bay, to communicate with all guests at the property and to provide effective leadership through professional management and encouragement of all subordinates.

Minimum Experience and Qualification Required:

• Grade 12
• Post matric hotel school qualification would be advantageous
• 2 – 3 years’ experience in a 5-star hotel or similar environment
• Computer literacy
• Opera Knowledge
• Previous leadership role
• Excellent communication skills
• High level of English proficiency
• Ability to plan
• Ability to train and develop a team

• Must be motivated, enthusiastic, and energetic
• Must be a team player, with a positive attitude
• Must be willing to work shifts

• Must be able to work under pressure
• Own transport preferable

Key Performance Objectives:

• To manage and oversee the daily operations in the hotel,
• Maintaining the required operating and service standard,
• Handling and resolving guest queries and complaints,
• Guest comment management,
• A high level of leadership and motivational skills,
• Must be trustworthy and able to work with the hotel and guest money,

• Handle email requests in a professional and effective manner,
• Handle guest inquiries in a professional and effective manner,

Ensure knowledge of hotel room categories and layout of the property,

Ensure knowledge of different offerings at the property,

• Assisting in the management of guest accounts:
• Operate the hotel’s Property Management System: OPERA,
• Check guest in upon arrival and check them out upon departure,
• Operate the switchboard and direct calls,
• Restaurant bookings and hotel reservations
• Assisting in the daily operations in the Food and Beverage department during meal periods,
• Liaise effectively between departments.

Please send your updated CV in WORD together with a recent head and shoulders photo of yourself, your current salary and notice period.

PLEASE DO NOT APPLY IF YOU DO NOT MEET THE REQUIREMENTS