EXECUTIVE HOUSEKEEPER – PLETTENBERG BAY – R Depending on experience – Live-in
Currently recruiting for an experienced 5* EXECUTUVE HOUSEKEEPER for a stunning Hotel in Plettenberg Bay. The purpose of the position is supervision of all housekeeping staff and ensuring five-star quality and service.
Minimum Experience and Qualification Required:
• Computer literacy
• Three Years Degree or diploma in hotel management or Similar (Beneficial)
• Minimum 8 to 10 years of experience of which at least 2 to 3 years in similar role, in a five-star property advantage.
• Strong Operational/Technical Knowledge.
Key Performance Objectives:
• Responsible for cleanliness, orderliness and appearance of the entire Hotel.
• Ensure that rooms are made as per company standard.
• Prepare and manage Annual Housekeeping Budget.
• Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
• Organize inventories with Accounts and General Store for linen, uniform, fixed assets and consumables
• Perform stock takes of operating equipment, guest amenities and chemicals
• Pay attention while organizing pest eradication activities.
• Develop and implement Housekeeping systems and procedures
• Prepare reports for management information.
• Assist Purchase department in selecting suppliers for items related to Housekeeping.
• Linen & amenities control, including counts, quality and wear and tear
• Control and supervise Horticultural activities.
• Manage Housekeeping contractors according to SLA’s
• Attending and resolving guest complaints.
• Verification of supplies consignments.
• Organize on-the job training and evaluate its effectiveness.
• Approval of the Functional Manual of the department.
• Manage and rectify all audit requirements
• Recommend recruitment of new personnel.
• Handle email requests in a professional and effective manner,
• Handle guest inquiries in a professional and effective manner:
• Ensure knowledge of hotel room categories and layout of the property
• Ensure knowledge of different offerings at the property
• Resolution of customer complaints;
• Sense of ownership;
• Operate the hotel’s Property Management System: OPERA,
• Daily inspection of public areas and employees’ locker rooms.
• Daily briefing of Supervisors/ Executives.
• Develop, empower and motivate Housekeeping team members
• Ensure adherence to SHE (Safety, Health and Environment)
• Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
• Immediately attending to guest requests.
• Liaise effectively between departments.
Please send your updated CV in WORD together with a recent head and shoulders photo of yourself, your current salary and notice period.
PLEASE DO NOT APPLY IF YOU DO NOT MEET THE REQUIREMENTS