BANQUETING SUPERVISOR – PRETORIA – R17000
We are currently working together with a stunning Hotel in Pretoria to recruit an experienced BANQUETING SUPERVISOR to assist in the administration and maintaining the operational control of the department. Supervises conference staff to ensure that the highest standards are maintained and that the desired profitability is achieved. Assist the Food & Beverage Manager with restaurant shifts when required.
QUALIFICATIONS & REQUIREMENTS:
- Matric and any other tertiary courses beneficial to the position. Applicable NQ qualification will be an advantage
- Hotel School Diploma (minimum 1 year diploma)
- Previous sound experience in Banqueting and F&B inclusive of 3- or 4-star service skills
- Knowledge of Nebula and Micros Point of Sale systems
- Leadership skills
- An exceptional eye to detail
- Experience in operational controls and the ability to implement controls according to the requirements
- Good knowledge of food and wines
- Ability to train staff and assist in skills development of personnel and leadership of all lounge staff
- The ability to maintain excellent operational standards and service levels
- Excellent guest relations skills
- Excellent communications skills relating to staff and guests
- Basic operational IR knowledge and practice
- Candidate must display a high level of motivation and leadership skills
KEY AREAS OF RESPONSIBILITIES:
- Supervise all conferences and assist with restaurant staff
- Meeting, greeting guests and ensuring smooth running of all conferences and events
- Ensure guest satisfaction is maintained
- Liaise and co-ordinate on a daily basis with the Banqueting Coordinator
- The administration, control and operation of the conference staff
- Maximise sales and control costs in banqueting
ASSESSMENT OF PERFORMANCE:
- Timekeeping and appearance whilst on duty
- The quality of service which is given whilst you are on duty
- The speed and effective handling of guest requests / complaints and correspondence
- The quality of a personal touch whilst serving guests and answering the telephone
- The timeous preparation of the conference rooms to ensure all requests are handled
- The ability to convert enquiries into guaranteed bookings
- The efficiency of the department and profitability of the department
- The assessment of issues relating to the specific job description given
Please send your updated CV in WORD together with a recent head and shoulders photo of yourself, your current salary and notice period.
PLEASE DO NOT APPLY IF YOU DO NOT MEET THE REQUIREMENTS
Job Category: Banqueting Hospitality
Job Type: Full Time
Job Location: Pretoria