CONTACT MANAGEMENT AGENT – JOHANNESBURG – R14000 to R16000

CONTACT MANAGEMENT AGENT – JOHANNESBURG – R14000 to R16000

Currently recruiting for an experienced CONTACT MANAGEMENT AGENT to be based in Johannesburg.

• Answer incoming calls promptly and professionally
• Log all calls and customer interaction
• Maintain up to date knowledge of product and services
• Ensure excellence in customer service delivery through meticulously following up procedures/processes
• Give customer feedback when necessary
• Have worked in a support call centre environment for a minimum of 3 years.
• Have experience with the following systems, Syspro, Sales Force, Asset Force  as well as Servcraft.
• Excellent communication skills in English (speak, read and write)
• Ability to manage customer’s expectations
• Problem solving skills
• Team player
• Computer literate (Excel, Word, Outlook)  

Please send your updated CV in WORD together with a recent head and shoulders photo of yourself, your current salary, your Food Portfolio and notice period.

PLEASE DO NOT APPLY IF YOU DO NOT MEET THE REQUIREMENTS