RECEPTIONIST – CAPE TOWN – R15000 to R16000
Currently recruiting for an experienced RECEPTIONIST for a 5* Hotel in Cape Town to correspond with local and international guests at the property and to balance the daily revenue report.
Minimum Experience and Qualification Required:
• Post matric hotel school qualification would be advantageous
• 2 years’ experience in a five-star property
• Computer literacy
• Excellent communication skills
• Good numeracy skills
• High level of English proficiency
• Be motivated, enthusiastic, and energetic
• Be a team player, with a positive attitude
• Be willing to work shifts
• Be able to work under pressure
• Own transport preferable
Key Performance Objectives:
• Handle email requests in a professional and effective manner,
• Handle guest inquiries in a professional and effective manner:
• Ensure knowledge of hotel room categories and layout of the property
• Ensure knowledge of different offerings at the property
• Resolution of customer complaints.
• Sense ownership.
• Management of guest accounts:
• Pit checks to be done on each shift daily.
• Operate the hotel’s Property Management System: OPERA Cloud.
• Check guest in upon arrival and check them out upon departure,
• Operate the switchboard and direct calls,
• Restaurant bookings and hotel reservations, and
• Liaise effectively between departments.
Please send your updated CV in WORD together with a recent head and shoulders photo of yourself, your current salary, your Food Portfolio and notice period.
PLEASE DO NOT APPLY IF YOU DO NOT MEET THE REQUIREMENTS