5* FRONT OFFICE MANAGER – SANDTON – R45 000PM
We are currently recruiting for an experienced 5* FRONT OFFICE MANAGER for a stunning Hotel in Sandton, with over 200 rooms.
The Front Office Manager will supervise the front office team, oversee the front desk activities, reservations, and guest services, and ensure adherence to service standards and hotel policies. To also ensure that guests receive a heart-warming welcome and coordinate all front office activities, reservations, and guest services.
Minimum Experience and Qualification Required:
• Post matric hotel school qualification.
• +5 years’ experience in a five-star property
• Good knowledge of OPERA Cloud hotel management system
• Proficiency in English (oral and written)
• Good knowledge of MS Office, particularly Excel and Word
• Good organizational and multitasking abilities
• Computer literacy
• Excellent communication skills
• Good numeracy skills
• High level of English proficiency
• Must be motivated, enthusiastic, and energetic, a team player, with a positive attitude.
• Willing to work shifts as well as able to work under pressure.
• Own transport preferable
Key Performance Objectives:
• Supervise and control all Front of House areas to the standards laid down by the Company, maximizing revenues and profits to agreed budgetary limits.
• Ensuring that all duties and responsibilities carried out in Front Office are in line with Front Office SOP and this is always adhered to.
• Ensuring that all charges are correctly entered on the guests bill and that this is always up to date.
• To carry out or ensure that regular on-the-job-training is taking place to agreed standards.
• To act as Duty Manager when required
• Ensuring accurate and timeous submission of all reports and administrative work
• To prepare and submit on the required format annual budgetary information as required.
• To monitor trends within the industry and make suggestions how these could be implemented.
• Train, supervise and support office staff, including receptionist and duty managers.
• Schedule shifts
• Ensure timely and accurate guest service.
• Ensuring the front desk provides a professional and friendly service for guests.
• Dealing with guests, including handling complaints when they come to the desk.
• Troubleshooting emergencies and liaising with other departments
Please send your updated CV in WORD together with a recent head and shoulders photo of yourself, 2 recent written references, current and salary requirements.
PLEASE DO NOT APPLY IF YOU DO NOT MEET THE REQUIREMENTS